Customer Centric Operations: transforming customer experience in the network
This expert industry panel delve into the following topics:
• Operational Transformation: Defining the roadmap for operations to be fully customer-centric
• Maximising customer experience: The role of AI to monitor, optimize and assure CX
• Providing insights on network performance across the end-to-end delivery chain to deliver real business value
• Network service quality: Predicting and resolving issues impacting customer experience
• Enabling real-time predictions to drive proactive data-driven actions across the organization to enhance the CX and improve top and bottom-line performance
• Use cases and results: sharing experience and measuring the value to the business
Moderator:
Amy Cameron, Senior Analyst, STL Partners
Panelists:
Lucy Lombardi, VP Ecosystem Innovation, Telecom Italia
Thomas Hodi, Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
Mostafa Essa, RAN AI – Data Analytics Distinguished Engineer, Vodafone Egypt
Please note that this webinar will be recorded so register below to receive the video recording direct to your inbox post-event.
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