Customer Centricity Archives

Conference Session (2026)

Panel: AI Agents to Innovate CX

Watch On-Demand. Recorded at FutureNet World on the 23nd April 2026 Chris Lewis, Founding Director, Lewis Insight Moshira Marzouk, Head of Global Customer Support, Orange Business Eduardo Pérez, Senior Lead, Strategy & Innovation, Colt Technology Services Matthew Walker, Director of Customer Delivery and Assurance, CityFibre Ioannis Melas, EY Studio+ Global Sales Transformation Solution Leader, EY […]

Agentic AI in Telecoms

13th July 202613th July 2026

Conference Session (2026)

Fireside Chat: Driving Excellence in Customer Experience: The Strategic Role of AI

Watch On-Demand. Recorded at FutureNet World on the 23nd April 2026 Mike Thompson, Head of Mobile Access Strategy, Virgin Media O2 Utku Öztürk, Business Development Director, P.I. Works

AI-Driven Customer Experience

13th July 202613th July 2026

Blog

How Polystar helps Ooredoo consolidate analytics across fixed and mobile networks to deliver integrated customer experiences

If your customers have fixed and mobile subscriptions, you need a unified approach to delivering the experiences they expect across all network touchpoints. At the same time, you also need an enriched, consistent data set... Read more

Agentic AI in Telecoms, AI-Driven Customer Experience

23rd March 202623rd March 2026

CxO Interview

Orange Business’ transformation goals are increased simplicity, speed and sovereignty for customers

Hriday Ravindranath, Chief Digital and Information Officer at Orange Business, is leading transformation of the... Read more

The AI-Native Telco & New Operating Models

5th February 20268th June 2026

Blog

The telco “AI Trifecta” for more autonomous, customer-centric networks

Contributed by Aps Chikhalikar, Head of telecom, media, and technology (TMT), Asia-Pacific and Japan, ServiceNow.... Read more

AI-Driven Customer Experience

8th September 20258th September 2025