CxO Insight

Strong focus on customer experience pays many dividends for dtac

In the next data-driven operations related blog DTAC’s CTO, Prathet Tankuranun, talks to Contributing Editor, Annie Turner about how smart can beat scale regarding profitability, through a focus on customer experience and the best use of all assets, including through Ericsson Managed Services. Prathet Tankuranun is Chief Technology Officer (CTO) at Total Access Communication Public […]

ETSI says network automation can improve telcos’ finances

Annie Turner, Contributing Editor, rounds up news from October and reports that while network automation market is growing fast, commercial network slices are still some way off. The European Telecommunications Standards Institute (ETSI) highlighted the... Read more