Charlotte is an independent industry analyst covering the use of analytics, Artificial Intelligence and automation by telecommunications companies.  Her areas of interest are the uptake and efficacy of these technologies and the resulting financial benefit.   She brings 13 years of experience as an analyst at Gartner, 3 years as an independent analyst; and 10 years of practical experience in AT&T, COLT and Telefonica O2 – with a mix of strategic, marketing and financial skill sets.