Dhaivat Oza

Dhaivat Oza

Vice President – Service Assurance, Vodafone Idea Ltd

Dhaivat Oza – Vice President – Service Assurance, Vodafone Idea Ltd, India is a versatile business professional with over 25+ years of experience in Service Operations & Excellence, Project Management, Digital Transformation and System Integrator.

He has proven track record of spearheading green field operations and leading Service excellence through various initiative. His ability to blend technology, Customer centricity with solution oriented approach stands out to achieve many industry first to his credit. Dynamic in creating and implementing business & operations strategies, driving large-scale national and Global level technical teams.

He led the team during Transitioning of processes and resources across geography at the time of merger with a primary focus on the seamless migration with minimal disruption to Customer experience.

He is recognized for his efforts in establishing and implementing outcome-oriented strategies for in-life support. He led the project for Digital transformation and was recognized by Voice and Data for Smart Tracking Solution in 2017.

He has served GTL, Reliance communications in his earlier carrier stint.

Futurenet Asia

Day Two
Wednesday 19 October 2022
Go to session
11.15 AM
Fireside Chat: The maturity of AI and achieving zero touch processes
Day Two
Wednesday 19 October 2022
Go to session
1.50 PM
Panel Discussion: How to enhance customer experience and what is the role of automation to meet demand?