Matthew is an experienced operational leader and innovator with almost 30 years’ experience in the Telecoms sector. As CityFibre’s Director of Customer Delivery and Assurance, he leads the team responsible for the end-to-end service experience—from order through activation to in-life —ensuring customers receive a consistently high-quality connection performance. Matthew is passionate about how data, insight and people excellence can be combined to deliver ever-improving service outcomes.

Prior to joining CityFibre, Matthew spent 21 years with BT Group. Early in his career he patented a number of technology innovations and gained experience across the full product lifecycle—from idea generation and development through to articulation and market deployment. After serving as Strategy Director in BT, where he helped shape investments in TV, fibre and global networks, he moved to Openreach where he led operational delivery and drove service performance improvement.