Vikrant is General Manager, Engineering, pioneering areas like DevOps, AIOps and Self heal at one of the world’s largest telecom operators, Bharti Airtel. With his endeavour over the years, Airtel has been able to achieve
- 90% reduction in outages
- 72% self heal in cloud ops
- 82% self heal in customer care ops ( Winner of TMF customer trust award 2021)
He has also lead one of world’s fastest service now deployment in 6 weeks of time.