Zeyad holds responsibility for the App & Core Performance connected to stc services for the network domain which covers customer experience and Network assurance spanning service and network automation, 5G PCC (policy & charging control), Cloud, private networks, Omni Channels and more. To prepare for the 5G future, he also collaborates closely with vendors all over the world to develop better craft transformation strategies.

Telecom Review named his use case of AI/ML along with hyper-automation in the live network for large-scale events as the Most Innovative Middle Eastern Product/Service of 2022.

An analytical thinker with the ability to create and implement novel business solutions to address the strategic, tactical, and operational needs of an organization; someone who is both passionate about analysis and problem-solving and who possesses a wide range of relevant skills and experience in applying a variety of relevant tools and techniques.