Futurenet Theme

AI-Driven Customer Experience

Using AI, automation, and network data to deliver personalised, predictive, and proactive customer experience that drives measurable commercial outcomes.

Themes

Insights

Conference Session

Fireside Chat: Driving Excellence in Customer Experience: The Strategic Role of AI

Watch On-Demand. Recorded at FutureNet World on the 23rd April 2026 Mike Thompson, Head of Mobile Access Strategy, Virgin Media O2 Utku Öztürk, Business Development Director, P.I. Works

AI-Driven Customer Experience

13th July 20266th October 2026

Event News

Our 2026 Awards Ceremony in London Celebrated Outstanding Innovation & Execution

We salute the nine technology award winners and the independent panel of judges who had... Read more

Agentic AI in Telecoms, AI-Driven Customer Experience, Data & AI Readiness

7th May 202622nd May 2026

Blog

Will Telcos Ever Monetize Loyalty Like Airlines Do?

By Faiq Khan, SVP & EMEA Sales Head, Rakuten Symphony Pre-event commentary | CxO Keynote... Read more

AI-Driven Customer Experience, Monetising Networks & AI

17th April 2026

Blog

How Polystar helps Ooredoo consolidate analytics across fixed and mobile networks to deliver integrated customer experiences

If your customers have fixed and mobile subscriptions, you need a unified approach to delivering... Read more

Agentic AI in Telecoms, AI-Driven Customer Experience

23rd March 202623rd March 2026

Blog

Real-Time Data: The Fuel AI Actually Runs On

An article by Bob Dietrich, Director of Solutions Engineering at Wavelo The current state of... Read more

AI-Driven Customer Experience, Autonomous Network Operations: The Journey to L4/5

24th February 202616th April 2026

Events

Day Two | 12.00 PM

Presentation: Validating Autonomous Decisions: How Digital Twins Enable Safe AI Deployment at Scale

Themes

Insights

Fireside Chat: Driving Excellence in Customer Experience: The Strategic Role of AI

Our 2026 Awards Ceremony in London Celebrated Outstanding Innovation & Execution

Will Telcos Ever Monetize Loyalty Like Airlines Do?

How Polystar helps Ooredoo consolidate analytics across fixed and mobile networks to deliver integrated customer experiences

Real-Time Data: The Fuel AI Actually Runs On

Events

Webinars